Privacy Policy

The organisation responsible for deciding how personal information is used in connection with this website and our services is:

In this policy, “we”, “us” and “our” refer to SEQUENCE PUBLISHING LTD. “You” refers to a website visitor, person making an enquiry or customer using our services.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended where applicable.

The information we receive depends on how you interact with our website and services. We aim to collect only information reasonably required for the relevant purpose.

Information you provide directly

• Contact details: your name, email address and, if supplied, telephone number.
• Enquiry details: your music genre, approximate number and duration of tracks, service of interest, project description and questions.
• Listening materials: links you provide to demos, tracks or other music materials for assessment.
• Order information: the service selected, agreed scope, quotation, order reference, correspondence, delivery status and relevant transaction records.
• Communications: messages you send us, including requests for clarification after an assessment.

Information collected through website use

Depending on the website configuration and the settings you choose, technical information may include your IP address, browser type, device information, pages visited, approximate access times and cookie or similar technology identifiers.

We do not ask you to provide payment card details through our general project enquiry form. If you proceed to an online order, payment information is handled through the payment process presented at checkout. The payment provider’s own privacy information also applies.

Please do not include passwords, account access credentials, financial details or other unrelated confidential information in your project enquiry or music links.

We may use relevant personal information to:

• Respond to questions and project enquiries.
• Review your requirements, track quantities, track durations and requested assessment areas.
• Prepare a proposed service scope, quotation and estimated delivery arrangements.
• Administer an order after you have approved the agreed terms and completed the applicable ordering process.
• Review submitted music and prepare the agreed written assessment, recorded audio feedback and related guidance.
• Deliver assessment materials and respond to the included follow-up clarification where applicable.
• Manage correspondence, payments, accounting records and customer service matters.
• Maintain website functionality, protect systems, investigate technical issues and prevent misuse.
• Meet applicable legal obligations and establish, exercise or defend legal claims where necessary.

We do not treat an enquiry as confirmation of an order. Information supplied during an enquiry is used to assess the request and communicate the proposed next steps. The scope, fee and estimated delivery arrangements are confirmed before an order is placed.

We do not use project materials for unrelated promotional purposes merely because you submitted them for assessment. Any separate use, such as public display or marketing, would require an appropriate basis and, where required, your separate permission.

We use personal information only where an applicable lawful ground permits the processing. The ground depends on the information and the purpose involved.

Steps requested before a contract

We may process contact and project details to consider your enquiry, assess the requested scope and provide a quotation or other information you have requested.

Performance of a contract

Where an order is agreed, we may process relevant information to administer the order, assess the submitted tracks, prepare the agreed deliverables, communicate with you and provide the agreed follow-up clarification.

Legal obligations

Some records may need to be retained or disclosed to comply with applicable tax, accounting, record-keeping or other legal requirements.

Legitimate interests

Where permitted by law, we may process limited information for legitimate business purposes, such as maintaining website security, handling enquiries, managing business records and resolving disputes. We consider the purpose, necessity and potential impact on your rights before relying on this ground.

Consent

Where consent is the appropriate lawful ground, we will request it before the relevant processing begins. You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

Where we need information to take requested pre-contract steps or fulfil an agreed order, failure to provide the relevant information may mean that we cannot assess the enquiry or deliver the requested service.

Our services focus on music assessment and production guidance. You may provide listening links or other materials so that we can understand the work and prepare feedback within the agreed scope.

• Materials are used to consider the submitted tracks and prepare the agreed assessment.
• Access is limited to people or service providers who reasonably need it for the relevant assessment or technical delivery.
• We do not publish your tracks, use them as promotional examples or make them available to unrelated parties without an appropriate basis and any permission required.
• You should use private listening or file-sharing links and check the access permissions before submitting them.
• You should only submit material that you are entitled to share for the purpose of the requested assessment.

Our services provide assessment and guidance rather than recording, editing, mixing, mastering, distribution, rights representation or artist management. Submitting material does not transfer ownership of your music to us.

Where an assessment requires temporary copies or working files, those materials are handled for the relevant service purpose and retained only for the applicable period described in the retention section below, subject to any necessary legal or dispute-related retention.

We do not sell personal information. We may share limited information where necessary for the purposes described in this policy.

Website and form providers

Website hosting, maintenance, form processing, email delivery and related technical providers may process information on our behalf where those services are configured and used for our website.

Ordering and payment providers

If you proceed to an order, relevant order and transaction information may be processed by the systems used to administer the order and complete payment. Payment providers may process information under their own terms and privacy notices.

Professional advisers and authorities

Information may be disclosed to professional advisers, insurers, courts, regulators or public authorities where reasonably necessary for legal compliance, advice, a dispute or a valid legal requirement.

Other service providers

We may use secure file-sharing, communication or document delivery services where needed to handle project materials and provide the agreed deliverables.

Where a provider processes information on our behalf, we take appropriate steps to establish the relevant contractual and security arrangements. Each provider’s role and responsibilities depend on the service it supplies and the applicable circumstances.

Some website, email, file-sharing, ordering or payment providers may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the destination and the circumstances, this may include relying on applicable adequacy regulations, using an approved transfer mechanism or implementing other permitted safeguards.

The countries involved and the safeguards applicable to a particular transfer depend on the providers and systems actually used. Further information about a relevant transfer safeguard may be requested using the contact details at the end of this policy.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, including applicable legal, accounting and dispute-resolution requirements. The periods below are our intended standard retention periods and should be applied consistently with our actual records and systems.

These periods are not a reason to retain information unnecessarily. Where information is no longer needed and no applicable exception or legal requirement applies, we will delete it, anonymise it or otherwise dispose of it appropriately.

Information may be retained for longer where necessary to comply with law, establish or defend a legal claim, investigate a complaint or preserve relevant records connected with an unresolved matter. Access should be restricted to the purpose requiring retention.

Deletion from our own working systems may not immediately remove every copy held in routine system backups. Backup copies should be overwritten or removed in accordance with the relevant system’s normal backup cycle and should not be restored for ordinary use except where necessary for system recovery or another justified purpose.

We take appropriate technical and organisational steps to protect personal information against unauthorised access, accidental loss, alteration or disclosure. The measures used are intended to reflect the nature of the information, the systems involved and the risks associated with processing.

Depending on the system, relevant measures may include access controls, account permissions, secure connections, appropriate provider safeguards and restricted access to project materials.

No method of electronic transmission or storage can be guaranteed to be completely secure. You should avoid sending passwords, payment credentials or unrelated confidential information through enquiry forms or ordinary email.

Where a personal data breach occurs, we will assess our obligations under applicable law and notify the relevant authority or affected individuals where required.

Our website may use cookies or similar technologies to support essential functions, remember preferences, understand website performance or provide other configured features.

Technologies that are not strictly necessary will be used in accordance with applicable consent requirements. Where consent is required, you should be able to make your choice through the relevant cookie controls before those technologies are activated.

The cookies and tracking technologies present on the website depend on the WordPress configuration, plugins and third-party services actually enabled. For details about categories, purposes and available controls, please read our Cookie Policy.

You may also be able to manage cookies through your browser settings. Blocking certain cookies may affect some website functions.

Depending on the circumstances and the lawful ground for processing, you may have the right to:

• Access: request a copy of personal information we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion where the legal conditions for erasure are met.
• Restriction: ask us to restrict certain processing in circumstances provided by law.
• Objection: object to processing where the relevant legal right applies, including processing based on legitimate interests.
• Data portability: request certain information in a structured, commonly used and machine-readable format where the legal conditions are met.
• Withdraw consent: withdraw consent where we rely on consent for the relevant processing.
• Complain: raise a concern with the Information Commissioner’s Office (ICO) or another competent supervisory authority where applicable.

These rights are subject to legal conditions and exceptions. For example, we may need to retain some records to meet legal obligations or establish or defend a legal claim.

How to make a request

Email enquiries@sequencepublishing.services with the subject “Data Protection Request”. Please explain what you would like us to do. We may request reasonable additional information to verify your identity where necessary to protect your information.

Response times

We will respond to a valid rights request without undue delay and normally within one month of receipt. Where a request is complex or multiple requests have been made, the applicable legal extension may allow up to a further two months. If an extension applies, we will inform you within the initial month and explain the reason.

We do not charge for ordinary rights requests. A reasonable fee or refusal may be permitted by law in limited cases involving manifestly unfounded or excessive requests.

You can contact the UK Information Commissioner’s Office through its website at ico.org.uk if you wish to raise a data protection concern.

Our website and services are intended for people able to make an enquiry or enter into an appropriate service arrangement. We do not knowingly request personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information through our website and the information should not have been collected, please contact us so that we can review the circumstances and take appropriate action.

Our website or communications may contain links to external websites, music platforms or file-sharing services. These services operate under their own privacy terms and security arrangements.

We are not responsible for the privacy practices of an external service that we do not operate. Before submitting personal information or uploading music to another platform, please review that platform’s relevant information and sharing settings.

We may update this policy when our website, services, data handling practices or legal obligations change. The revised version will be published on this page and will take effect when published, unless a different effective date is stated.

If a change introduces a new purpose for using personal information, we will provide any additional information or notice required by law before beginning that processing.

We recommend reviewing this page periodically to understand how personal information is handled.

If you have a question about this policy, would like to exercise a data protection right or need clarification about how project materials are handled, contact us using the details below.