Privacy Policy

The organisation responsible for deciding how personal information is used in connection with this website and our services is:

In this policy, “we”, “us” and “our” refer to SEQUENCE PUBLISHING LTD. “You” refers to a visitor to our website, a person making an enquiry or a customer using our services.

We act as the data controller for personal information processed for our own website, customer administration and service delivery purposes, except where a third-party provider acts as an independent controller for its own processing activities.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended where applicable.

The information we receive depends on how you interact with our website, submit an enquiry or place an order. We aim to collect information that is relevant to the particular purpose.

Information you provide directly

• Contact details: your name, email address and telephone number where supplied.
• Enquiry information: the service you are interested in, your project description, questions and any details you choose to provide about your music.
• Music submission details: listening links, file references, track names, track quantities, durations and other materials needed to identify the work submitted for assessment.
• Order information: the selected service, order number, order status, billing details, transaction reference and relevant order correspondence.
• Communications: messages, delivery correspondence and requests for clarification relating to an assessment.

Information collected through website use

Depending on the website configuration and your cookie choices, technical information may include your IP address, browser type, device information, pages visited, approximate access times and identifiers associated with cookies or similar technologies.

Payment-related information

When you place an order through our website, the checkout process may involve a third-party payment provider. Payment card details and other sensitive payment credentials are handled through the payment process made available at checkout. We may receive transaction confirmations, payment status, limited payment details and references needed to administer your order.

We do not ask you to provide payment card details through our general enquiry form or ordinary email correspondence.

We may use relevant personal information to:

• Respond to questions and service enquiries.
• Understand the service you have selected and check relevant submission details, including track quantities and durations.
• Process and administer orders placed through our website, including order confirmation and payment status administration.
• Identify and review the music materials submitted for the assessment covered by your order.
• Prepare the agreed assessment and production guidance, which may include written feedback or recorded audio feedback where specified for the selected service.
• Deliver the agreed materials and respond to the follow-up clarification included with the service, where applicable.
• Manage customer correspondence, transaction records, refunds, complaints and other order-related matters.
• Maintain website functionality, protect systems, investigate technical issues and prevent misuse.
• Meet legal obligations and establish, exercise or defend legal claims where necessary.

Our website may display fixed prices for individual assessment services. If you select a service and proceed through checkout, we use the information supplied during the order process to administer that purchase and deliver the service described for that product.

A service price applies to the scope and submission limits stated in the relevant product description. If you wish to submit material or request work outside that stated scope, you should contact us before placing an order. Additional work is not automatically included in an existing order.

We do not use submitted music for unrelated promotional purposes merely because it has been provided for assessment. Any separate public display, publication or marketing use would require an appropriate lawful basis and, where required, your separate permission.

We process personal information only where an applicable lawful ground permits us to do so. The ground depends on the information and the purpose involved.

Steps requested before a contract

We may process contact and project details to respond to an enquiry, answer questions about a service or take steps you request before deciding whether to place an order.

Performance of a contract

Where you place an order, we may process the information needed to administer that order, review the submitted tracks, prepare the agreed feedback, deliver the assessment materials and provide any included follow-up clarification.

Legal obligations

Some information must be retained or processed to comply with applicable tax, accounting, record-keeping or other legal requirements.

Legitimate interests

Where permitted by law, we may process limited information for legitimate business purposes, such as maintaining website security, managing customer correspondence, keeping appropriate business records, improving operational reliability and resolving disputes. We consider the purpose, necessity and potential impact on your rights before relying on this ground.

Consent

Where consent is the appropriate lawful ground, we will request it before the relevant processing begins. You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Where information is necessary to take requested pre-contract steps or fulfil an order, failure to provide the relevant information may mean that we cannot process the enquiry, administer the order or provide the requested service.

Our services focus on music assessment and production guidance. You may provide listening links or other relevant materials so that we can review the submitted work and prepare feedback within the scope of the service you have selected.

How submitted materials are used

• To identify and review the tracks or demos covered by your order.
• To consider relevant aspects such as arrangement, sound balance and production choices.
• To prepare the written or recorded feedback specified for the selected service.
• To clarify points in the original assessment where the service includes a follow-up clarification.
• To resolve a delivery question, complaint or service-related issue where necessary.

Access and confidentiality

Access to submitted materials is limited to the people or service providers who reasonably need access for the relevant assessment, administration or technical delivery purpose.

We do not publish submitted tracks, use them as promotional examples or make them available to unrelated parties without an appropriate lawful basis and any permission required.

You should use appropriate private listening or file-sharing links and check the access permissions before submitting them. You should only submit material that you are entitled to share for the purpose of the requested assessment.

Ownership of submitted music

Submitting music or project materials for assessment does not transfer ownership of copyright or other intellectual property rights to SEQUENCE PUBLISHING LTD. You remain responsible for ensuring that you have the necessary rights or permissions to submit the materials for the requested service.

Our services provide assessment and guidance. They do not, unless separately agreed in writing, include recording, editing, mixing, mastering, distribution, rights representation or artist management.

Where temporary copies or working files are required to carry out an assessment, they are handled for the relevant service purpose and retained in accordance with the periods described in Section 08, subject to any necessary legal or dispute-related retention.

We do not sell personal information. We may share limited information where reasonably necessary for the purposes described in this policy.

Website hosting and technical providers

Website hosting, maintenance, form processing, website security and email delivery providers may process information on our behalf where those services are used to operate the website and communicate with customers.

Online ordering and payment providers

When you place an order, relevant customer, order and transaction information may be processed by the systems used to administer checkout and complete payment. Payment providers may process payment information under their own terms and privacy notices.

File delivery and communication providers

Where needed to provide the agreed service, we may use file-sharing, email, audio or document delivery services to receive submitted materials and send assessment feedback.

Professional advisers and authorities

Information may be disclosed to professional advisers, insurers, courts, regulators or public authorities where reasonably necessary for legal compliance, professional advice, a dispute or a valid legal requirement.

Where a provider processes information on our behalf, we take appropriate steps to establish relevant contractual and security arrangements. Some providers, including payment providers, may also act as independent controllers for particular processing activities.

Some website, email, file-sharing, ordering or payment providers may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the destination and circumstances, this may include relying on applicable adequacy regulations, using an approved transfer mechanism or implementing other permitted safeguards.

The countries involved and the safeguards applicable to a particular transfer depend on the providers and systems actually used. You may contact us for further information about relevant transfer safeguards.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting and dispute-resolution requirements.

The periods below describe our intended standard retention arrangements. They are not universal statutory periods and may vary where the circumstances of an order, complaint, legal obligation or system require a different period.

These periods are intended to prevent unnecessary retention. Where information is no longer needed and no applicable exception or legal requirement applies, we will delete it, anonymise it or otherwise dispose of it appropriately.

Information may be retained for longer where necessary to comply with law, establish or defend a legal claim, investigate a complaint or preserve relevant records connected with an unresolved matter. Access should be restricted to the purpose requiring retention.

Deletion from our working systems may not immediately remove every copy held in routine system backups. Backup copies should be overwritten or removed in accordance with the relevant system’s normal backup cycle and should not be restored for ordinary use except where necessary for system recovery or another justified purpose.

We take appropriate technical and organisational steps to protect personal information against unauthorised access, accidental loss, alteration or disclosure. The measures used should reflect the nature of the information, the systems involved and the risks associated with processing.

Depending on the system and service involved, measures may include access controls, account permissions, secure connections, provider safeguards and restrictions on access to submitted project materials.

No method of electronic transmission or storage can be guaranteed to be completely secure. You should avoid sending passwords, payment credentials or unrelated confidential information through enquiry forms or ordinary email.

If a personal data breach occurs, we will assess our obligations under applicable law and notify the relevant authority or affected individuals where required.

Our website may use cookies or similar technologies to support essential website functions, remember preferences, maintain checkout functionality, understand website performance or provide other configured features.

Technologies that are not strictly necessary will be used in accordance with applicable consent requirements. Where consent is required, the relevant technologies should not be activated before the required choice has been obtained.

The cookies and tracking technologies present on the website depend on the WordPress configuration, plugins and third-party services actually enabled. For details about cookie categories, purposes and available controls, please read our Cookie Policy.

You may also be able to manage cookies through your browser settings. Blocking certain cookies may affect website functions, including parts of the ordering process.

Depending on the circumstances and the lawful ground for processing, you may have the right to:

• Access: request a copy of personal information we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion where the legal conditions for erasure are met.
• Restriction: ask us to restrict certain processing in circumstances provided by law.
• Objection: object to processing where the relevant legal right applies, including certain processing based on legitimate interests.
• Data portability: request certain information in a structured, commonly used and machine-readable format where the legal conditions are met.
• Withdraw consent: withdraw consent where we rely on consent for the relevant processing.
• Complain: raise a concern with the Information Commissioner’s Office (ICO) or another competent supervisory authority where applicable.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to meet legal obligations or establish or defend a legal claim.

How to make a request

Email enquiries@sequencepublishing.services with the subject “Data Protection Request”. Please explain what information or action your request concerns. We may ask for reasonable additional information to verify your identity where necessary to protect your information.

Response times

We will respond to a valid rights request without undue delay and normally within one month of receipt. Where a request is complex or multiple requests have been made, applicable law may allow an extension of up to a further two months. If an extension applies, we will inform you within the initial month and explain the reason.

We do not normally charge for responding to rights requests. A reasonable fee or refusal may be permitted by law in limited cases involving manifestly unfounded or excessive requests.

You can contact the UK Information Commissioner’s Office through its website at ico.org.uk if you wish to raise a data protection concern.

Our website and services are not specifically directed at children. We do not knowingly seek personal information from children where doing so would be inappropriate or unlawful.

If you believe that a child has provided personal information through our website and the information should not have been collected, please contact us. We will review the circumstances and take appropriate action where necessary.

Our website or communications may contain links to external websites, music platforms, payment services or file-sharing services. These services operate under their own privacy terms and security arrangements.

We are not responsible for the privacy practices of an external service that we do not operate. Before submitting personal information or uploading music to another platform, please review that platform’s relevant privacy information and sharing settings.

We may update this policy when our website, services, data handling practices or legal obligations change. The revised version will be published on this page and will take effect when published, unless a different effective date is stated.

If a change introduces a new purpose for using personal information, we will provide any additional information or notice required by law before beginning that processing.

We recommend reviewing this page periodically to understand how personal information is handled.

If you have a question about this policy, would like to exercise a data protection right or need clarification about how submitted music and project materials are handled, contact us using the details below.